SHIPPING AND RETURN

Thank you for choosing Reliance Solutions as your IT hardware and software provider. This Shipping and Return Policy outlines the terms and conditions regarding shipping, delivery, and returns for products purchased from our company. By placing an order with us, you agree to the following policies:

Shipping:

1. Order Processing: We strive to process and ship orders as quickly as possible. Orders are typically processed within 4-6 business days after payment verification, excluding weekends and holidays.

2. Shipping Methods and Costs: We offer various shipping methods to accommodate different needs. The available options and associated costs will be displayed during the checkout process. Shipping costs are based on factors such as product weight, dimensions, destination, and chosen shipping method.

3. Delivery Time: The estimated delivery time will depend on the shipping method chosen and the destination. Please note that delivery times are estimates and may be subject to unforeseen delays, such as customs clearance or inclement weather.

4. International Shipping: We offer international shipping to select countries. However, customs and import duties may apply, and customers are responsible for any additional fees or charges imposed by their local authorities.

Return and Refund:

1. Eligibility for Returns: We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Certain products, such as software licenses or customized items, may not be eligible for return. Please contact our customer support for specific product eligibility.

2. Return Process: To initiate a return, please contact our customer support within the specified return period. We will provide you with detailed instructions and a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number may not be accepted.

3. Restocking Fees: Please note that a restocking fee of 25% of the product's purchase price will be deducted from the refund amount. This fee helps cover the costs associated with processing and restocking the returned product.

4. Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is a result of our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.

5. Inspection and Refund Process: Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund. If the returned product meets the requirements outlined in this policy, we will process the refund to the original payment method used for the purchase, excluding any applicable restocking fees. Please allow a reasonable time for the refund to be reflected in your account.

6. Exchanges and Store Credit: We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return as per this policy and place a new order for the desired item. Additionally, we do not provide store credit for returned products.

7. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support immediately. We will work with you to resolve the issue promptly and provide a replacement or refund, including any applicable return shipping costs.

8. Non-Returnable Items: Certain products, including software licenses, customized items, and items explicitly stated as non-returnable, are not eligible for return. Please review the product details and contact our customer support if you have any questions regarding the eligibility of a specific item.

Please note that this policy applies to products purchased directly from Reliance Solutions. For products purchased through authorized resellers or third-party platforms, please refer to their respective shipping and return policies.

If you have any questions or need assistance regarding our Shipping and Return Policy, please contact our customer support team at 02039509393. We are here to help!