ProSupport Plus proactively improves the performance and stability of critical systems through automated support, analytics and the right expertise for your organization. ProSupport Plus not only gets you back up and running quickly, but also helps you get ahead of problems before they happen. Youâ€™ll have the freedom to adopt complex technologies with confidence, knowing Dell EMC has the expertise and insights to help you be more productive and focus on your goals
When you choose ProSupport Plus, youâ€™ll get:
- A designated Technology Service Manager who knows your business and your environment
- Priority access to senior ProSupport Plus engineers for faster issue resolution
- Monthly reporting and recommendations
- System maintenance as needed
- 4 Hour Mission Critical Response
- Critical workloads and applications require constant availability and the systems supporting them need more than break/fix support â€“ they need proactive and predictive measures to get ahead of problems before they happen. ProSupport Plus for Enterprise is the right support for these systems.
- ProSupport Plus for Enterprise provides support for your critical systems helping you accelerate your IT transformation.
- Mission Critical rapid resolution option, allowing you to choose 4 hour onsite parts and/or labour.