Mission Critical is Dellâ€™s most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labour. Dellâ€™s proven and reliable Critical Situation process will get customers back up and running fast.
Dell ProSupport offers premium hardware and software support available around the clock, 7x24x365. ProSupport provides for a single point of accountability with highly trained in region experts , Next Business Day onsite service with parts and labour response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
7x24x365 Next Business Day;
Parts and labour;
Dell ProSupport with Next Business day delivers proactive IT support that is fast, easy and designed to provide fast proactive IT support for businesses of all sizes;
Troubleshooting, Repair, Parts Replacement, Phone Support, Web Support;