Extended coverage begins the day you buy your printer with HP 3 Day Onsite Service with Defective Media Retention. You'll get the most coverage and value if you buy this plan when you purchase your printer. Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve printer issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support, as locally available, and extended coverage- while keeping your printer covered by the manufacturer that knows it best. Multi-year options are available.