Unplanned downtime is lost productivity; and quite often, lost revenue.
To reduce recovery time from days to hours, Dell offers an enhanced Mission Critical option with Dell ProSupport.
Mission Critical is Dellâ€™s most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labour. Dellâ€™s proven and reliable Critical Situation process will get customers back up and running fast.
- 24x7x365 2, 4, or 8-hour onsite parts and/or labour;
- Parts and labour;
- Mission Critical Service is Dell's most rapid resolution option. In addition to all of the benefits of ProSupport such as a single point of contact and accountability with access to highly trained experts - 24x7 365 days a year, Mission Critical service provides accelerated onsite parts and labour support by self identifying the incident as a severity issue 1, 2 or 3, receipt of regular status updates to keep you informed every step of the way, and initiated emergency dispatches in parallel with troubleshooting for issues you self identify as severity level 1;
- Troubleshooting, Repair, Parts Replacement, Phone Support, Web Support;